- Case Study
Revolutionizing Kitchen Operations with Magnatesage KDS
Project Overview
In the fast-paced restaurant industry, accuracy and efficiency are critical. A growing restaurant chain, struggling with increased order volume, faced errors, delays, and inefficient communication due to a paper-based system. Recognizing the need for a modern solution, they turned to Magnatesage to implement a cutting-edge Kitchen Display System (KDS) tailored to their operations.
Team size
3 People
Industry
Restaurant / Food Service
Timeline
3 months
Objectives
- Improve order accuracy and minimize errors.
- Streamline order flow to reduce bottlenecks.
- Provide real-time order visibility for better coordination.
- Enable a flexible, scalable system for future growth.
- Reduce ticket times and enhance guest experience.
The Challenges
- Paper-based system caused misread orders and lost tickets, leading to errors and poor customer satisfaction.
- Lack of order prioritization created confusion during peak hours.
- Inefficient verbal communication between the cashier and kitchen led to misunderstandings.
- Limited Order Type Management: Drive-Thru orders were mixed with regular orders, causing delays.
- No FOH Verification System: Orders were not verified by FOH employees before delivery.
- Inadequate Item Category Handling: Sandwiches, drinks, etc., were not routed to the correct kitchen stations, causing delays.
Our Solution
Magnatesage implemented a state-of-the-art KDS solution designed to optimize the
restaurant’s workflow:
- Dynamic Item Category Configuration: Orders are routed to respective kitchen stations (e.g., Sandwich Station, Hot Drink Station) with options to include or exclude modifiers.
- Order Type-Based Configuration: Drive-Thru orders are directed to dedicated KDS units, ensuring smooth processing and reduced delays.
- Front-of-House (FOH) Mode: All orders are displayed on a single screen for verification by FOH employees before handover, ensuring accuracy.
- Real-time Kitchen Display Screens: Displaying incoming orders clearly, ensuring nothing gets missed.
- Customizable Order Prioritization: Allowing urgent orders to be processed first.
- POS Integration: Instant order transmission to eliminate handwriting errors.
- User-Friendly Interface: Reducing the learning curve for new employees.
- Order-Ready Board: Displayed in waiting areas to inform guests of order status in real time.
Deliverables
- A fully customized and intuitive Kitchen Display System software solution tailored to the restaurant’s workflow.
- A robust and scalable backend infrastructure ensuring reliable performance and data management for all kitchen operations.
- Seamless integration with the existing POS system for accurate and immediate order transmission.
- Comprehensive training materials and ongoing support for the kitchen and management teams.
- An order-ready board interface for enhanced guest and delivery driver experience.
Achievements & Business Impact
- 90% Staff Proficiency Rate: Achieved within the first week due to the intuitive design.
- 35% Increase in Order Accuracy and 20% Reduction in Ticket Times.
- Improved Communication & Workflow: Leading to higher staff morale and satisfaction.
- 99.9% System Uptime: Ensuring uninterrupted operations.
Tech Stack
Frontend Development: WPF
Backend: .NET
RabbitMQ
MongoDB
Conclusion
By partnering with Magnatesage, the restaurant successfully transformed its kitchen operations. The KDS solution resulted in enhanced efficiency, accuracy, and real-time visibility, creating a solid foundation for future growth.
- Some words from Client
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Brittany Foxx
Designation